Payment Shipping and Refund Policy

The following terms constitute an agreement between you and Bluebeaks Solutions LLP (Registered under Indian LLP Act, 2008 with LLP Identity No. AAA-6807 and having its Trade License at 4A KP Roy Lane, Dhakuria, Kolkata – 700 031, West Bengal, India), the owner and operator of the website www.saltnsoap.com (“Salt n Soap” or the "Site" or the “Website”). This agreement governs your use of the Site, both as a casual visitor and a registered member as described below. By visiting, accessing or registering on this Site, you unconditionally accept to be bound by the Payment Shipping and Refund Policy provided herein, as well as the Terms of Use, Privacy Policy, Copyright Policy and Disclaimer documented separately. You agree and confirm that the Terms of Use, Payment Shipping and Refund Policy, Privacy Policy, Copyright Policy and Disclaimer may be amended from time to time without notice. Please ensure that you periodically update yourself of the current version of the Terms of Use, Payment Shipping and Refund Policy, Privacy Policy, Copyright Policy and Disclaimer. If you are not agreeable to any of the stated terms and conditions, we recommend that you stop visiting or using the Site with immediate effect to avoid any breach of agreement.

For the purpose of this document, wherever the context so requires “You”’ or “User” shall mean any natural or legal person who has agreed to become a member of the Site by providing Registration Data while registering on the Site as Registered User using the computer systems. Bluebeaks Solutions LLP allows User to surf the Site or making purchases without registering on the Site. The term “we”, “us”, “our” shall mean Bluebeaks Solutions LLP.

This Payment Shipping and Refund Policy document must always be read along with Terms of Use, Privacy Policy, Copyright Policy and Disclaimer. The clauses of this Payment Shipping and Refund Policy are applicable in conjunction with Terms of Use, Privacy Policy, Copyright Policy and Disclaimer. By reading and agreeing to the Payment Shipping and Refund Policy, you are deemed to have read and agreed on Terms of Use, Privacy Policy, Copyright Policy and Disclaimer.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By accessing, registering with and using the services of Salt n Soap, you agree that you have read and understood the Payment Shipping and Refund policy of Bluebeaks Solutions LLP for using the services of Salt n Soap and all your monetary transactions with Bluebeaks Solutions LLP through this Site will be governed by this Payment Shipping and Refund Policy.

Price of products and services offered at Salt n Soap

The price for the products and services sold on Salt n Soap website would be pre-decided by Bluebeaks Solutions LLP and will be displayed at Salt n Soap website. This price would be final and not subject to any discounts or negotiations, except those discounts which the user is eligible for as decided by Bluebeaks Solutions LLP and as displayed on the Site.  Bluebeaks Solutions LLP reserves the right to change any or all rates of any or all products and services without any prior notice.

Bluebeaks Solutions LLP will sell all products and services displayed for sale at Salt n Soap Site at or below the maximum retail price (MRP) of the product or service effective as on date of the purchase and as applicable to the country and state in which the sale transaction is effected.

Bluebeaks Solutions LLP reserves the right to charge the customer for services related to delivery of the product at a location of customer’s choice, handling charges, packaging charges, payment processing fees, etc. Bluebeaks Solutions LLP reserves the right to include or exclude such charges or change the rates of such charges for products and services offered for sale on the Site without any prior notice.

Bluebeaks Solutions LLP reserves the right to change the availability of products and services on the Site without giving a prior intimation.

Bluebeaks Solutions LLP attempts to be as accurate and as close to the real product as possible in displaying contents like product name, product description, product images, product videos and product price. However, Bluebeaks Solutions LLP does not warrant that such contents are accurate, complete, reliable, current and error free. If Bluebeaks Solutions LLP comes across any difference in pricing of the product due to typographical error, Bluebeaks Solutions LLP will have the right to rectify the same. The customer will then be liable to pay the difference as per the corrected price. In case the customer is eligible for a refund due to the corrected price, Bluebeaks Solutions LLP will refund the difference through any feasible means that Bluebeaks Solutions LLP deems fit.

Due to frequent and un-announced variations in MRP, weight and variants of certain products on the manufacturer side, the price, weight and variant of a product mentioned in the Site and at the time of placing an order are only indicative. The actual price, weight and variant of the product delivered will be mentioned in the hard copy of the invoice provided to you at the time of delivery of products. This will be updated in the system post-facto on a periodic basis. Payment will need to be made on the basis of the hard copy of the invoice handed over to you during delivery. In case of any major variation, a suitable representative from Salt n Soap may call you to take your confirmation on the purchase of the product. In such cases of major variations only In such cases of major variations only, you may choose not to purchase the product and/or ask for a suitable subtitute which will be delivered, if available. In such cases of major variations, you would need to inform about your decision to purchase the product when the authorised representative of Salt n Soap calls you up for your confirmation and not later during the time of delivery of the product. The authorised representative of Salt n Soap may also suggest suitable substitutes to you and you shall give due consideration to purchase the alternatives suggested in place of the product ordered.

While Salt n Soap authorised representative will make attempt to communicate such variations to the customer before delivery, it is not mandatory on part of Bluebeaks Solutions LLP to make such a communication. You, as customer, unconditionally agree to pay as per the rate, quantity and variant of a product quoted in the hard copy of the order-cum-invoice as provided to you during delivery and not necessarily as per the those shown in the website in order-cum-invoice at the time of your booking the order.

In case the SnS price quoted in the website is same as that of MRP quoted in the website, you will be charged the MRP as printed in the product pack delivered. In case the SnS price quoted in the website is less than the MRP quoted in the website and there is a change of MRP at the time of delivery of the product, we will provide the discount proportionately on the MRP as printed on the product at the time of delivery.

As per government guidelines, the bags used by Bluebeaks Solutions LLP for delivering products ordered on Salt n Soap are of 40 micron or above thickness and Bluebeaks Solutions LLP is obliged to charge the customer @ Rs. 5 per carry bag. It is expected that one carry bag will be sufficient for delivering one order and hence the price of one carry bag is normally shown in the Order. However, if at the time of delivery, it is found that more than one bag is required, Bluebeaks Solutions LLP will charge for all the bags used @ Rs. 5 per bag.

 

Availability of Products

While Bluebeaks Solutions LLP makes all attempts to display the products in Salt n Soap website that are available in stock for sale, Bluebeaks Solutions LLP does not guarantee the availability of all products shown in Salt n Soap website at the time of processing a particular customer order. It is possible that some products shown in the website are not available in stock for sale, or are available in part quantity, at the time of processing the order. In such cases authorised representative of Salt n Soap will attempt to inform the user about the unavailability or partial availability of the product and propose an alternate product. The user has the option to buy or not to buy the alternate product proposed by Salt n Soap representative. The user can also enquire about the availability of an alternate product (substitute) as per his/her choice and Bluebeaks Solutions LLP will attempt to deliver the requested substitute. In case of partial availability of the product, the user has the option to buy the partial quantity available, not to buy the product at all or to buy an alternate product which is available. In case a product is not available for sale and no alternate product has been proposed or the user has not opted for the alternate product proposed, Bluebeaks Solutions will not charge for the product not available. In case an alternate product has been proposed and the user has opted for the alternate product, the price charged will be the price of the alternate product and not the original product. In case only partial quantity of a product has been delivered due to non availability of the full quantity ordered, only value equivalent to the partial quantity will be charged.

Under no circumstances a user can cancel an order for reasons of non-availability or partial availability of some of the products ordered unless all the products ordered are not available in full.


Payment Mode

At present payment can be made to Bluebeaks Solutions LLP for products or services purchased at Salt n Soap through the following modes

1. Cash on Delivery (COD)

2. Credit/ Debit Card, Netbanking and Mobile Payment

3. PayPal

4. Online Bank Transfer

In case of Online Bank Transfer, the amount needs to be transferred to the bank details of which are provided in the Order screen as well as in your Order. The transfer of money needs to be done before the delivery of products. Salt n Soap will deliver the products only after confirmation from the bank that the due amount is credited. Salt n Soap is not liable to deliver the goods if the exact amount has not be credited to the specified bank account.

While Salt n Soap will make the best effort to keep the prices as well as the availability of products shown in the website up to date, due to frequent variations of MRP and product variants at the manufacturer end as well as exact stock availability of the specific variant, the amount shown at the time of placing the order is only indicative. Salt n Soap will make the best effort to inform the customer of the exact amount for which the online bank transfer is to be made before the delivery of products. In case Salt n Soap is not able to make such a confirmation, the customer will make the online bank transfer as per the amount provided in the Order. The difference between the actual amount and the amount shown in the Order will be adjusted through Cash i.e. if the exact amount is more than the amount shown in the Order at the time of booking, the difference amount will be given in cash by the customer at the time of delivery; if the exact amount is less than the amount shown in the Order at the time of booking, the difference amount will be given as "cash back" to the customer at the time of delivery.

Bluebeaks Solutions LLP reserves the right to introduce new payment modes or withdraw any payment mode or add, remove or change payment processing agent at the Site without prior intimation.

In case and as and when Bluebeaks Solutions LLP introduces online payment modes like through credit card, debit card, net banking, Paypal, online bank transfer, etc., you agree, understand and confirm that the credit card, debit card, bank details, bank account details, Paypal account details and contact address for monetary transactions provided by you for availing services of Salt n Soap will be correct and accurate. You confirm that you shall not use credit cards/debit cards that are not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card/debit card details at Salt n Soap Site and/or sites of the payment processing agents. The said information will not be utilized and shared by Bluebeaks Solutions LLP with any of the third parties unless required by law, regulation or court order.  For all payment transactions made in Salt n Soap Site, Bluebeaks Solutions LLP uses the payment gateway services of third parties (e.g. CCAvenue and PayPal) and all matters related to security, authenticity of information provided and its remedies will be governed by policies of these third party service providers.

In case of cash on delivery mode of payment, it is the responsibility of the customer to pay the exact amount rounded up-to the next higher rupee amount for the goods ordered. Bluebeaks Solutions LLP will not provide any credit for the amount ordered on cash on delivery mode and is not liable to refund any excess payment made during the transaction.

While availing of any of the payment method's available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

  • Lack of authorization for any transaction's, or
  • Exceeding the preset limit mutually agreed by you and between your "Bank's", or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason's.



Shipping Policy

For all orders booked in Salt n Soap, Bluebeaks Solutions LLP will attempt to deliver the goods within 24 elapsed hours from the date and time of CONFIRMATION of the Order.

An Order placed by you is considered CONFIRMED when a designated personnel from Bluebeaks Solutions LLP calls up at the mobile number provided by you in the Shipping and/or Billing details and the person receiving the call acknolwedges the placement of the Order and agrees to receive and pay for the Order (if payment not already made through Credit/ Debit Card/ Netbanking/ Mobile Wallet/ PayPal) either in person or through any authorised representative.

If shipping of goods cannot be executed because of incorrect or incomplete address or if the customer is not contactable at the contact number provided at Salt n Soap Site or the customer or his/ her authorised representative is not available at the delivery location mentioned in the shipping address to receive the delivery or the shipping address is locked or the customer refuses to accept the delivery, Bluebeaks Solutions LLP will not be liable for delivery of goods. In such cases, the customer will be liable to pay for the full amount ordered and cannot claim refund for the materials ordered.

In such cases where an Order is CONFIRMED and the delivery date and time is agreed between you or your representative receiving the Order and Bluebeaks Solutions LLP, but you or your representative is not available at the shipping address at the approximate time of delivery or refuse to accept the delivery for reasons other than expiry or damage of products as visible to naked eye, the delivery person will wait up-to a maximum of 15 minutes to deliver the Order. Beyond 15 minutes the Bluebeaks Solutions LLP will have the right to call back the delivery person without delivering the Order. In such case you will still be liable to pay for the products you have ordered. You may request another delivery date and/or time for delivery of the Order. Bluebeaks Solutions will attempt to deliver the Order as per the new delivery date and/or time requested by you or propose an alternate delivery date and/or time that is acceptable to you. In such cases Bluebeaks Solutions may levy an additional charge of Rs. 100 each time the delivery gets returned for reasons of non-availability of designation person at the shipping address at the agreed date and time and/or non acceptance of delivery for reasons other than expiry or damage of products as visible to the naked eye.

Normally Salt n Soap operates on 24/7 basis. In case Bluebeaks Solutions LLP is not able to deliver the goods within 24 hours for any reason such as public holidays, non availability of transport, bandhs, strikes, natural calamities or any such force majeure conditions, Bluebeaks Solutions LLP will attempt to inform the customer in advance through announcements within the website, email, letter, phone call or any other means that Bluebeaks Solutions LLP deems fit.  Bluebeaks Solutions LLP will attempt to deliver the goods as soon as such situation becomes normal. However, in such circumstances, Bluebeaks Solutions LLP will not be liable for delivery of goods and for any refund or damage for non delivery.

Bluebeaks Solutions LLP may charge separately for service, delivery and handling charges if the customer requests for delivering the products that could not be delivered in the first attempt because of any or all the reasons mentioned in this section.

Every care will be taken to deliver the products to the intended recipient as per the information available with Salt n Soap. Bluebeaks Solutions LLP will not be liable for any wrong delivery arising out of wrong or insufficient information provided by the customer or if any person impersonates the actual customer and receives the delivery of goods.

Delivery Zones

Bluebeaks Solutions LLP will provide delivery of goods and services through Salt n Soap in certain “delivery zones” in certain cities. Such delivery zones will normally be mentioned in the Site and updated from time to time.

Users are recommended to keep themselves updated with the delivery zones where the delivery of goods and services are provided before carrying out any transaction on the Site.

Bluebeaks Solutions LLP reserves the right to add, remove or change any delivery zone where the goods and services of Salt n Soap will be provided without any prior notification.

In case you are not sure whether the shipping address entered by you belongs to the defined delivery zones or not, you are recommended to contact Salt n Soap at the contact provided in the Contact section.
Bluebeaks Solutions LLP’s decision will be final and binding on all parties in case of a dispute whether a particular shipping address belongs to one of the delivery zones or not and you will unconditionally accept such decision.

In case a user books an order which, in the sole discretion of Bluebeaks Solutions LLP, does not belong to one of the delivery zones, Bluebeaks Solutions LLP is not liable to deliver the goods and services ordered for the particular order, either in full or part. The customer is not liable to pay to Bluebeaks Solutions LLP under such circumstance. In case the customer has already made the payment, Bluebeaks Solutions LLP will refund the payment through mode as deemed feasible by Bluebeaks Solutions LLP.

Limit on individual order value

Bluebeaks Solutions LLP, can, on its sole discretion, put both lower and upper limit for one single order value. Bluebeaks Solutions LLP can change or remove such lower or upper limits on individual order value at its sole discretion without giving any prior intimation. Such limits may be applicable to all types of payment modes or selectively to certain payment modes, at the sole discretion of Bluebeaks Solutions LLP.

 

Deals or Offers

Bluebeaks Solutions LLP can introduce "Deals" or "Offers" to the users of Salt n Soap periodically. Such Deals or Offers refer to products that are being sold at Salt n Soap site at a discounted price from the MRP. Users can avail of such deals or offers as they are displayed in Salt n Soap site.

While Bluebeaks Solutions LLP tries to be accurate as far as possible regarding the availability of the products shown in the Deal or Offer section, we do not guarantee such availability. In case it is found that a particular product which a user has ordered is not available on Deal or Offer or is available at a price which is different from that quoted in the Deal or Offer, the user will be intimated in advance about this. The user will then have the choice either not to buy the product or buy the product at the prevailing price. Bluebeaks Solutions LLP is not under any circumstances bound to supply the product at the price quoted in the Deal or Offer section.

Bluebeaks Solutions LLP has the right to introduce or withdraw such Deals and Offers without prior intimation.

Personal and non-commercial use

You agree and confirm that all products and services you purchase at Salt n Soap are solely and exclusively for your personal use for non-commercial purpose. You will not resell the products or services thus purchased to a third party, individual or organisation.

Return and Cancellation Policy

Goods once ordered on the site cannot be cancelled under any circumstances.
We strongly recommend that the customer physically inspects the materials ordered before delivery. Bluebeaks Solutions LLP will not charge for such materials (in case of cash on delivery) or adjust the corresponding amount against the customer’s debit/ credit card/ balance/ bank account (in case of payment through debit card/ credit card/ net banking) in case the product is damaged or expired beyond usability as visible to the naked eye. Bluebeaks Solutions LLP has the sole and final right to decide whether a product has been damaged or expired beyond usability and you agree to abide by the decision taken by Bluebeaks Solutions LLP in this regard.

Goods once ordered cannot be returned because of any other reason apart from physical damage or expiry as visible to the naked eye.

Bluebeaks Solutions LLP reserves the right not to accept any order without assigning any reason. The customer will not be liable to pay for such orders. In case the customer has already paid for such orders through debit card/ credit card/ net banking, Bluebeaks Solutions LLP will refund the amount through a mode that Bluebeaks Solutions LLP deems fit.

In case certain items or parts thereof in an order are not available, Bluebeaks Solutions LLP reserves the right to deliver the order without such items or parts thereof, without any prior intimation to the customer. In case Bluebeaks Solutions LLP is delivering the order without such items or parts thereof, Bluebeaks Solutions LLP will make necessary adjustments to the invoice and refund the corresponding amount through means as Bluebeaks Solutions LLP deems fit.  The customer will not have the right of refusal to cancel the entire order for this reason and will be liable to pay Bluebeaks Solutions LLP for the remaining items delivered in good condition.

Service charges charged on account of delivery charges, carrying and handling charges, bank and payment processing charges, etc. will not be refunded under any circumstances.

Discounts and “Free Goods” Policy

Bluebeaks Solutions LLP can announce from time to time special discounts including accumulation and redemption of “SnS Coins”, various contest and games, etc at Salt n Soap Website. Policy on such discounts and free goods through contests and games will be announced from time to time by Bluebeaks Solutions LLP in the Website. Bluebeaks Solutions LLP recommends all customers to read the rules of such discount policies and contests and games before participating in these.

Bluebeaks Solutions LLP reserves the rights to change the rules of these discount schemes, contests and games without prior intimation.

The decision of Bluebeaks Solutions LLP management will be final and binding on all users participating in such discount schemes, contests and games.

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